Refund policy
RETURN & EXCHANGE POLICY
At EKSUNDAR, we carefully inspect and securely pack every order before dispatch.
NO RETURNS / NO REFUNDS
All purchases made through EKSUNDAR are final. We do not accept returns or provide refunds once an order has been delivered.
EXCHANGE POLICY
We offer exchange only in the following cases:
• The product received is damaged or defective.
• The wrong product has been received.
• The product received is different from the product ordered.
Exchange requests must be raised within 48 hours of delivery.
CONDITIONS FOR EXCHANGE
• The product must be unused and unworn.
• The product must be in its original condition and packaging.
• All tags, boxes, cards and accessories, if provided, must be intact.
• Customers must provide clear photographs/videos of the product and packaging when reporting an issue.
• Products damaged due to misuse, improper handling or normal wear and tear will not be eligible for exchange.
NON-EXCHANGEABLE ITEMS
Products purchased during sale or special promotional offers may be non-exchangeable, as specified on the product or offer page.
HOW TO REQUEST AN EXCHANGE
Please contact EKSUNDAR through our official contact details within 48 hours of delivery with your order number and photographs/videos showing the issue.
Once the request is reviewed and approved, we will provide further instructions for the exchange.
SHIPPING FOR EXCHANGE
If the exchange is approved because we sent a wrong or defective/damaged product, EKSUNDAR will provide the applicable exchange instructions. Exchange requests that do not meet our policy conditions may be rejected.
IMPORTANT
Opening an exchange request does not guarantee approval. Each request is reviewed according to the conditions stated above.
At EKSUNDAR, we carefully inspect and securely pack every order before dispatch.
NO RETURNS / NO REFUNDS
All purchases made through EKSUNDAR are final. We do not accept returns or provide refunds once an order has been delivered.
EXCHANGE POLICY
We offer exchange only in the following cases:
• The product received is damaged or defective.
• The wrong product has been received.
• The product received is different from the product ordered.
Exchange requests must be raised within 48 hours of delivery.
CONDITIONS FOR EXCHANGE
• The product must be unused and unworn.
• The product must be in its original condition and packaging.
• All tags, boxes, cards and accessories, if provided, must be intact.
• Customers must provide clear photographs/videos of the product and packaging when reporting an issue.
• Products damaged due to misuse, improper handling or normal wear and tear will not be eligible for exchange.
NON-EXCHANGEABLE ITEMS
Products purchased during sale or special promotional offers may be non-exchangeable, as specified on the product or offer page.
HOW TO REQUEST AN EXCHANGE
Please contact EKSUNDAR through our official contact details within 48 hours of delivery with your order number and photographs/videos showing the issue.
Once the request is reviewed and approved, we will provide further instructions for the exchange.
SHIPPING FOR EXCHANGE
If the exchange is approved because we sent a wrong or defective/damaged product, EKSUNDAR will provide the applicable exchange instructions. Exchange requests that do not meet our policy conditions may be rejected.
IMPORTANT
Opening an exchange request does not guarantee approval. Each request is reviewed according to the conditions stated above.