Return and Refund Policy

🔁 Return & Exchange Policy — Eksundar

We hope you love your jewellery as much as we loved curating it for you. However, if you face any issues, please read our return and exchange policy below.

 

🔄 Returns

We do not offer returns unless:

• The product is damaged, broken, or defective on arrival

• You report the issue within 24 hours of delivery

• You share an unboxing video as proof (required for all damage claims)

📧 Email: info.eksundar@gmail.com
📲 WhatsApp: 

 

🔁 Exchanges

You can request an exchange if:

• You received the wrong product

• The product is unused and in original condition

• Request is made within 48 hours of delivery

Return shipping cost for exchanges is to be borne by the customer unless it was our mistake.

 

❗Important Notes

• No returns/exchanges on customized orders, sale items, or gift combos

• No refund is given — only replacement or store credit is offered

• Refunds will only be issued in rare cases where a replacement is unavailable

 

🕒 Processing Time

• Damage/exchange requests will be processed within 3–5 working days

• You will be notified once your replacement is shipped

 

❤️ Thank you

We’re a small business and every order means the world to us. We appreciate your support and understanding 💛